AI-based Robo-Advisory in Private Banking: Process Redesign and Strategic Guidance

As AI technology continues to evolve, it is increasingly becoming an essential part of many industries. The finance sector is no exception, and the implementation of AI-based robo-advisory (RA) is rapidly replacing traditional retail investment advisors. However, private banking (PB) clients demand a higher level of personalization in service provision across different digital channels. This is where AI Spaces, an AI consulting firm, aims to help organizations sustainably integrate AI into their processes. As part of our efforts, we have written a scientific article that investigates the impact of intelligent RA on PB investment advisory. Our study offers process redesign knowledge and strategic guidance for AI usage in PB investment advisory.